FAQ
Frequently Asked Questions
When will my order ship?
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 PM EST will not be shipped out until the next business day. If you order after 12 PM EST on a Friday, your order will likely be shipped out on the following Monday. We are unable to ship to P.O. Boxes and APO/FPO addresses. Please refer to the chart below for rates/times.
How long will shipping take?
After you order, shipping will take 1-3 business days. Business days do not include Sunday.
How often do I need to change the battery?
Watch batteries are designed to not need replacing often. The battery duration will depend on the watch and its features, but a newly purchased watch should last up to 2 years, or even up to 3 or 4 years in some cases.
If you do need to replace the battery - any watch repair shop or jeweler should be able to assist you with the battery replacement. We don't recommend replacing the battery yourself, as it requires special tools and expertise.
What does 3ATM mean?
Most of our watches have a water resistance of 3ATM & 5ATM.
3 ATM = limited waterproof, splash-proof: The watch is protected from splashes such as rain, must not be immersed in water, and must not be used in swimming or sauna.
5 ATM = limited waterproof: The watch can be used in humid conditions, e.g. in surface water. The watch can withstand splashes, shower and is suitable for swimming. It is not suitable for water sports, pool-side diving or sea diving.
*Please check the specifications on our website.*
Where are you based out of?
We are based out of our headquarters in New York City.
What is your return policy?
We offer a 30 day money back guarentee. If you're not happy we will accept your return, no questions asked.
What is the glass made out of?
The glass used for our watches is hardened mineral crystal.
Do you ship internationally?
As of now we do not ship internationally. We only ship to the United States. In the future we will be shipping international. To stay up to date be sure to sign up for our email list!
What promotions are you offering?
For a limited time we are offering new buyers 50% off all products. Instead of paying the full price you will get this substantial discount. This sale wont last long!
Do you sell gift cards?
We do not sell gift cards.
What sizes do the bands come in?
Our watch bands come in a single adjustable size. It will fit all wrists.